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Information on Personal Data
In accordance with the current data protection regulations, namely Regulation (EU) 2016/679 General Data Protection Regulation (GDPR) and Organic Law 3/2018 of December 5, on the Protection of Personal Data and the guarantee of digital rights (LOPDGDD), we inform you about certain matters regarding the processing of your personal information by TravelSoft Services, SLU.
1.1.- Who is responsible for processing your data?
Company name: TravelSoft Services, SLUTax ID: B-19466770Address: Calle Calçat 6, 3rd floor, Toledo building, 07011 – Palma, Illes Balears (Spain)Contact: info@travelsoftservices.com
1.2.- What is the purpose of collecting and processing your data?
Service provision: We collect your data to manage your request for the services we offer, which may include flights, accommodations, transportation, activities, and transfers.Commercial communications: Provided that you have given us your consent, we will process your contact data to send you information about our services and products, as well as offers and information that we believe may be of interest to you.
1.3.- How long will we keep your data?
Service provision: As a general rule, your data will be retained until the purpose for which it was collected has been fulfilled. Additionally, in compliance with current tax legislation, we will store your data for a period of five years, after which it will be destroyed unless you request otherwise.Commercial communications: For the purpose of keeping you informed about our products and services, data processing for commercial purposes will continue until you exercise your right to object or request deletion.
1.4.- Are automated decisions made regarding your data?
Yes, automated decisions may be made regarding your personal data.
1.5.- What is the legal basis for processing your data?
Consent will be the legal basis for those processes where it is required and you have granted it, such as the sending of commercial communications.
If you have contracted certain services with us, the legal basis for processing your data is the contractual relationship that binds us, which makes data processing essential for the execution of the services.
Moreover, other applicable regulations, such as tax laws, require certain processing by TravelSoft Services. In these cases, the legal basis for processing your data will be a legal obligation.
1.6.- Who may receive your personal data?
There are third parties that manage part of our services. TravelSoft Services requires these third parties to comply with this Privacy Policy and current data protection regulations, as applicable. Please note that these companies have their own privacy policies, which TravelSoft Services does not assume responsibility for ensuring compliance.
Under certain circumstances, TravelSoft Services may share, use, retain, or disclose Personal Information with third parties, in a non-aggregated manner, to provide our services to:
Suppliers: Such as hotels, airlines, or activity rental providers that fulfill your travel booking request. At TravelSoft Services, all services provided by a third-party supplier are identified as such. We recommend reviewing the privacy policies of any third-party travel service provider from whom you purchase products through TravelSoft Services. Please note that these providers may also contact you if necessary to, for instance, obtain additional information.Service providers that perform services or functions on our behalf: Credit card processing, business analytics, customer service, or marketing. Service providers may collect and access information necessary to perform their functions but are not permitted to share or use the information for any other purpose.Competent authorities: In some cases, we must cooperate with competent authorities. Therefore:3.1. If we believe it is reasonably necessary to comply with any law or legal process anywhere in the world and believe that doing so may reduce our liability or allow us to defend our legal rights. In any case, we will only provide the information required.3.2. If we believe it is appropriate to enforce the terms and conditions of TravelSoft Services, including any investigation of possible violations thereof.3.3. If necessary to detect, prevent, or otherwise address and pursue fraud, security, or technical issues related to TravelSoft Services.3.4. If such action is appropriate to protect the rights, property, or safety of TravelSoft Services, its employees, and users.3.5. If we believe it is reasonably necessary to comply with any law or upon initiative or at the request of third parties demonstrating a legitimate interest.3.6. Similarly, if TravelSoft Services participates in a merger, acquisition, or other transaction involving the sale of all or some of its assets or voting rights, User Information, including Personal Information obtained through the Service, may be included in the transferred assets. If this occurs, the User's Personal Information will remain subject to this Privacy Policy.
1.7.- Who do we share your data with?
To execute the contracted services, we will share your data with the companies you request, such as hotels, car rental companies, airlines, etc. Please note that such data sharing is essential to provide you with the contracted services.
The data shared with providers will include your name, surname, identification document (DNI or passport), age, date of birth, nationality, and any additional notes included in your reservation.
1.8.- Are there any international data transfers?
Many of the service providers you request are located in countries outside the European Union. The General Data Protection Regulation regulates such international transfers, and therefore, we can only transfer data to countries that guarantee adequate safeguards for your data.
1.9.- What are your rights when you provide us with your data?
You should know that by processing your personal data, you have the following rights:
Right of access: You may request access to all your personal data that we process.Right of rectification: You have the right to correct your data if it is inaccurate or has changed.Right of erasure: You may request the deletion of your data provided none of the reasons in Article 17.3 of the GDPR apply.Right to object: You may request that your personal data not be processed for certain purposes.Right to restrict processing: You may also request to restrict the processing of your data in the following cases:While challenging the accuracy of your data.If processing is unlawful, and you oppose the deletion of data.When we no longer need to process your data, but you require it for the establishment or defense of legal claims.If you have objected to the processing based on public or legitimate interest, while we assess whether our grounds for processing override your interests.Right to data portability: You have the right to have your personal data delivered in an electronic format that you can manage.Right not to be subject to automated individual decisions: Finally, you have the right not to be subject to a decision based solely on the automated processing of your personal data if it produces legal effects on you.
When the legal basis for processing data is based on your consent, you have the right to withdraw that consent at any time.
To exercise these rights, you can send your request to the postal or electronic address provided at the beginning of this Privacy Policy, stating the right you wish to exercise and providing a copy of your identification document (DNI/NIE) or Passport.
Furthermore, you have the option to file a complaint with the Supervisory Authority. For more information, you can visit the website of the Spanish Data Protection Agency at www.aepd.es.
1.10.- Are your data secure?
At TravelSoft Services, we collect, process, and store your data by applying information security policies and standards. These security measures apply to both electronic and paper-based information and ensure the confidentiality, integrity, and availability of your data. If an event or incident occurs that compromises your data, we will notify you as soon as possible.
1.11.- Other Matters
In some cases, TravelSoft Services may require you to complete the corresponding User registration to use the Service, with a minimum requirement of information marked with an asterisk (*) for certain personal data.
Please note that providing accurate and truthful data is essential for proper service provision. TravelSoft Services reserves the right to deny services to individuals who provide false information, without prejudice to any legal actions the Controller may initiate.
When you make a reservation for another person through TravelSoft Services, we will request personal information and travel preferences for that person. You must obtain the consent of these other people before providing us with their personal information and travel preferences.
Website Usage In this case, the Service collects, in addition to the IP address from which it is accessed, the following User information: If the Service is accessed by clicking on a link from another website.Storage of cookies on the User’s computer hard drive, with the User's prior consent. Please see our Cookie Policy for more information.Specific data about the User’s device (e.g., model type, operating system version, errors occurring during use of the Service, browser type, language, date and time of request, referring URL, or mobile network used, among others).Physical location data of the User via various technologies, such as GPS signals sent by a mobile device, information about Wi-Fi access points, or nearby cell towers, among others, in accordance with your device’s privacy settings.
Additionally, TravelSoft Services uses Google Analytics, an analytics service provided by Google, Inc., headquartered in the United States at 1600 Amphitheatre Parkway, Mountain View, California 94043. For these services, cookies are